CSS Solution Engineering & Proactive Care Manager

Customer Success Services (CSS) is seeking a Solution Engineering & Proactive Care Manager to lead presales technical support and ensure customer success with Oracle's cloud products. This dual role encompasses both CSS Service Solution Architect and CSS JAPAC Proactive Technical Care functions within Korea. The position requires extensive experience in cloud computing, technical pre-sales, and customer success management.

The ideal candidate will be responsible for architecting cloud solutions, leading technical pre-sales activities, and ensuring proactive customer support. They will work closely with customers to understand their business needs and technical requirements, while designing comprehensive cloud solutions that align with Oracle's best practices. The role demands strong customer-facing skills, technical expertise in Oracle Cloud infrastructure, and the ability to engage at senior management levels.

Key focus areas include developing service solutions for complex sales opportunities, delivering technical presentations, managing customer relationships, and driving proactive technical care initiatives. The position requires collaboration across multiple Oracle teams and departments to ensure optimal customer outcomes and satisfaction.

This is an excellent opportunity for a seasoned professional with strong technical background and customer success experience to make a significant impact in Oracle's cloud services division. The role offers the chance to work with cutting-edge cloud technologies while helping customers achieve their strategic goals through effective solution architecture and proactive support.