Customer Success Manager

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Customer Success Manager

Oracle, a leading cloud solutions provider with over 40 years of industry experience, is seeking a Customer Success Manager to join their team. This role focuses on building and maintaining strong client relationships while driving product adoption and customer satisfaction. As a CSM, you'll work closely with clients to understand their business needs and ensure they achieve their goals through Oracle's CEGBU products. The position offers a blend of remote and in-person work, with opportunities to collaborate across multiple departments including pre-sales, professional services, product, and support teams. The ideal candidate will have 3+ years of customer relationship experience, preferably in SaaS, and strong communication skills. Oracle offers comprehensive benefits including medical, life insurance, and retirement options, along with a culture that promotes work-life balance and community involvement through volunteer programs. The company is committed to diversity, inclusion, and equal employment opportunities, making it an excellent place for professionals looking to grow their careers in customer success.

Last updated 4 minutes ago

Responsibilities For Customer Success Manager

  • Develop and grow relationships to ensure adoption, expansion & retention
  • Establish yourself as a trusted advisor by understanding client's business
  • Maintain regular contact with customers to track goals and communicate new releases
  • Proactively identify and mitigate risks that may impact relationships
  • Report on customer health and propose actions for improvement
  • Keep up to date with product releases and value propositions
  • Participate in team improvement initiatives
  • Advocate for clients driving towards win-win solutions

Requirements For Customer Success Manager

  • 3+ years customer relationship experience (SaaS experience preferred)
  • Exceptional organisational, presentation, and communication skills
  • Positive attitude & enjoys celebrating customer and team success
  • Collaborative ability to work with multiple departments/roles
  • English language proficiency

Benefits For Customer Success Manager

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

Interested in this job?

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