Engineering Technician
Description For Engineering Technician
Oracle is seeking an Engineering Technician to join their Technical Operations Center (TOC) in Kansas City, MO. This full-time, onsite position focuses on Device Validation Services and Advanced Exchange Support. The role involves learning, documenting, automating, and building relevant reporting systems for the Technology Operation Center. The ideal candidate will have 3-5+ years of experience, with a BS degree or equivalent experience, and strong skills in automation, customer service, and process improvement. Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace. The position provides an opportunity to work with cutting-edge technology while contributing to process optimization and customer satisfaction. The role requires no security clearance, but please note that visa/work permit sponsorship is not available for this position. Oracle is an Equal Employment Opportunity Employer committed to creating an inclusive environment for all qualified candidates.
Responsibilities For Engineering Technician
- Begin by learning and supporting Device Validation Services, ensuring Oracle Health hardware meets integration standards
- Transition to Advanced Exchange Support services, focusing on hardware replacement and customer service processes
- Troubleshoot and repair hardware devices and document resolution
- Prioritize and escalate issues and requests when appropriate
- Document key processes and procedures for each supply chain function
- Identify opportunities for automation to improve efficiency and reduce manual tasks
- Build, maintain, and enhance reporting tools to monitor and analyze operational performance
- Collaborate with team members to solve problems, optimize workflows, and enhance customer satisfaction
- Contribute to process improvement initiatives and help develop best practices for each function
- Learn and apply company policies, procedures, and compliance standards
Requirements For Engineering Technician
- BS degree or equivalent experience relevant to functional area
- 2 years of project management or related experience preferred
- Understanding of roles, processes and procedures
- Problem solving skills
- English language proficiency
Benefits For Engineering Technician
- Medical Insurance
- Life Insurance
- Retirement Benefits
- Volunteer Programs
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