Engineering Technician
Description For Engineering Technician
Oracle is seeking an Engineering Technician to join their Technical Operations Center (TOC) in Kansas City, MO. This role focuses on device validation services and advanced exchange support, requiring a blend of technical expertise and customer service skills. The position offers an opportunity to work with a world-leading cloud solutions provider, contributing to hardware validation, process automation, and operational efficiency improvements.
The role involves learning and supporting Device Validation Services to ensure Oracle Health hardware meets integration standards, before transitioning to Advanced Exchange Support services. Key responsibilities include troubleshooting hardware, documenting processes, identifying automation opportunities, and building reporting tools for performance analysis.
This is an excellent opportunity for a technical professional with 3-5+ years of experience who excels in problem-solving and process improvement. The position offers comprehensive benefits including medical insurance, 401(k) matching, flexible vacation, and stock purchase options. The salary range is competitive at $56,300-$112,600 annually.
Oracle provides a diverse and inclusive work environment, promoting various perspectives and abilities. With over 40 years of industry leadership, Oracle maintains strong partnerships across multiple sectors and operates with integrity. The company offers significant growth potential and the chance to work with cutting-edge technology while maintaining work-life balance.
Responsibilities For Engineering Technician
- Begin by learning and supporting Device Validation Services, ensuring Oracle Health hardware meets integration standards
- Transition to Advanced Exchange Support services, focusing on hardware replacement and customer service processes
- Troubleshoot and repair hardware devices and document resolution
- Prioritize and escalate issues and requests when appropriate
- Document key processes and procedures for each supply chain function
- Identify opportunities for automation to improve efficiency and reduce manual tasks
- Build, maintain, and enhance reporting tools to monitor and analyze operational performance
- Collaborate with team members to solve problems, optimize workflows, and enhance customer satisfaction
- Contribute to process improvement initiatives and help develop best practices for each function
- Learn and apply company policies, procedures, and compliance standards
Requirements For Engineering Technician
- 3 to 5+ years of experience
- English language proficiency (reading, writing, and speaking)
- Automation skills
- Customer Service experience
- Problem Solving abilities
- Process Improvement knowledge
- Project Management skills
- Technical Operations experience
Benefits For Engineering Technician
- Medical, dental, and vision insurance
- Short term and long term disability
- Life insurance and AD&D
- Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) with company match
- Flexible Vacation
- 11 paid holidays
- 72 hours paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
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