Field Support Engineer

Oracle, a leading cloud solutions provider with over 40 years of industry experience, is seeking a Field Support Engineer in Pune, India. This role involves providing critical hardware support, maintenance, and installation services for customer and Oracle cloud sites. The position requires 6-10+ years of experience and demands a 24/7 commitment to customer support through regional standby rotation. The ideal candidate will interface between customers and technical domains, handle escalations, and ensure high customer satisfaction while meeting Service Level Agreements (SLAs). This role offers comprehensive benefits including medical, life insurance, and retirement options. Oracle promotes an inclusive workplace valuing diverse perspectives and provides opportunities for professional growth and community involvement through volunteer programs. The position involves extensive technical troubleshooting, system diagnostics, and requires availability for short-notice travel. Join a company that combines innovation with integrity, offering global opportunities and work-life balance.