Field Support Manager

Oracle is seeking a Field Support Manager to lead their Cloud Hardware Support operations across Data Center sites. This role combines technical expertise with people management, requiring a strong background in IT Service Delivery and leadership capabilities. The position involves managing a 24/7 mission-critical environment, ensuring high customer satisfaction through SLA compliance, and driving operational excellence.

The ideal candidate will be responsible for managing multidisciplinary teams, handling escalations, and maintaining strong relationships with internal and external stakeholders. They will participate in an on-call rotation program and drive continuous improvement initiatives across the organization. The role requires excellent communication skills, as you'll be interfacing with various teams including Data Center Operations, Build teams, and Incident Managers.

Oracle offers a compelling opportunity to join a global leader in cloud solutions with over 40 years of industry experience. The company provides comprehensive benefits including medical, life insurance, and retirement options. They promote a culture of diversity and inclusion, believing that true innovation comes from varied perspectives and backgrounds. The position offers career growth opportunities within a stable, innovative organization that continues to shape the future of technology.

This role is ideal for experienced IT professionals who are passionate about leadership, technical operations, and driving business results. You'll be part of a company that values work-life balance and offers opportunities to give back to the community through volunteer programs. Join Oracle to be part of a team that's using tomorrow's technology to solve today's challenges.