Functional Analyst Support Engineer

World leader in cloud solutions, using tomorrow's technology to tackle today's challenges. Partnered with industry-leaders in almost every sector for 40+ years.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Functional Analyst Support Engineer

Oracle's CSS MCS organization is seeking a Techno-functional Support Professional to join their diverse and highly skilled team. This role focuses on providing excellence in customer service support for Oracle's SaaS products, working directly with Oracle Development, Sales, and Support lines-of-business. As a Functional Analyst Support Engineer, you'll become a technical guru with strong expertise across the application and system tiers, focused on creating and managing business solutions using Oracle technology.

The position offers an opportunity to work with cutting-edge cloud technologies while solving complex technical challenges. You'll be responsible for troubleshooting and resolving highly complex techno-functional problems, working with both internal teams and customers. The role requires a strong foundation in technical skills including Java/Python programming, database knowledge, and cloud computing concepts.

This is an excellent opportunity for someone starting their career in technical support and analysis, offering exposure to enterprise-level software solutions and the chance to work with a global leader in cloud technology. You'll be part of a team that values continuous learning, problem-solving, and customer satisfaction, while having the opportunity to grow your technical and functional expertise in a dynamic environment.

The role combines technical expertise with customer interaction, making it ideal for someone who enjoys both solving complex problems and working with people. You'll have the chance to work with Oracle's extensive product portfolio while developing your career in a company known for innovation and technical excellence.

Last updated 18 hours ago

Responsibilities For Functional Analyst Support Engineer

  • Troubleshoot and resolve highly complex techno-functional problems on SaaS products
  • Identify options for potential solutions and assess them for technical and business suitability
  • Create logical and innovative solutions to complex problems
  • Establish detailed program/application specifications
  • Provide documentation to support validation of customer's applications
  • Take direct ownership of all problems/tasks
  • Work closely with technical lead and end users
  • Perform post-delivery and testing audits
  • Coordinate prioritization of assigned tasks with project leads

Requirements For Functional Analyst Support Engineer

Java
Python
  • Bachelor's degree in computer engineering, industrial engineering, computer science or similar
  • Intermediate knowledge in Java or Python, PL/SQL Database, Operating Systems, and Information Security
  • Fundamental knowledge in Cloud Computing, DevOps, Microservices, and Docker
  • Expert working knowledge of Microsoft Office suite
  • Excellent English and Spanish verbal and written skills
  • Strong problem solving/analytical skills
  • Strong willingness to learn new things

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