Fusion SCM Cloud Technical Support - 4

Oracle is seeking a Senior Technical Applications Support Engineer to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves complex troubleshooting across application and infrastructure layers, requiring deep technical expertise in cloud technologies and enterprise applications.

The ideal candidate will serve as a technical subject matter expert, working across multiple development organizations to resolve complex customer issues. They will be responsible for reviewing software programs, suggesting code modifications, and maintaining high customer satisfaction levels. The role requires deep understanding of Oracle products and their integration with other applications.

Key aspects include performance troubleshooting, analyzing metrics, conducting health checks, and working closely with DevOps teams. The position offers comprehensive benefits including medical insurance, 401(k) with company match, flexible vacation, and stock purchase plans. This is an excellent opportunity for experienced technical professionals looking to work with cutting-edge cloud technologies while making a significant impact on customer success.

The role requires working in a 24/7 environment with defined shifts, potentially including weekends and holidays on rotation basis. Located in multiple US locations including Orlando, Colorado Springs, and Nashville, this position offers competitive compensation ranging from $64,200 to $141,200 annually, with potential equity opportunities.