Fusion SCM Cloud Technical Support - 4

Oracle is seeking a Senior Technical Applications Support Engineer to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves complex troubleshooting across application and infrastructure layers, working with various teams to resolve customer issues.

The ideal candidate will serve as a technical subject matter expert, focusing on infrastructure stack troubleshooting and collaboration with multiple development organizations. They will be responsible for reviewing infrastructure health, engaging with cross-functional teams, and driving customer issue resolution. The role requires deep understanding of Oracle product integration and operation with other applications.

Key aspects include performance troubleshooting, analyzing metrics, conducting health checks, and working with DevOps teams. The position involves handling critical customer escalations, improving product supportability, and creating better service experiences. The role operates in a 24/7 environment with defined shifts, including potential weekend and holiday rotations.

This opportunity offers comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and stock purchase plans. The position provides exposure to cutting-edge cloud technologies while working for a global leader in enterprise software solutions. Ideal for technically skilled professionals passionate about customer success and complex problem-solving in a dynamic environment.