Oracle is seeking a Global Critical Engagement Manager to join their team dedicated to resolving complex technical customer situations. This role involves leading and actively participating in customer engagements across Oracle's Storage Virtualization & Operating System (SVOS) portfolio. The position requires managing critical customer situations, coordinating cross-functional teams, and driving resolution for complex technical issues. The ideal candidate will have extensive experience in technical support, strong analytical skills, and the ability to communicate effectively with stakeholders at all levels. This role offers the opportunity to work with cutting-edge technology and make a significant impact on customer success at a leading global technology company. The position comes with competitive benefits, including medical insurance, life insurance, retirement options, and volunteer programs.