Global Critical Engagement Manager

Oracle is seeking a Critical Engagement Manager for their Global Critical Engagement team, focused on resolving complex technical customer situations worldwide. This role involves leading and managing critical customer engagements across Oracle's Storage Virtualization & Operating System (SVOS) portfolio. The position requires deep technical expertise, strong leadership skills, and the ability to coordinate cross-functional teams to deliver high-quality solutions. The ideal candidate will serve as a primary escalation point, managing complex technical issues while balancing the needs of support, development, and engineering teams. They will be responsible for creating action plans, facilitating meetings, and reporting to executives on progress and resolution strategies. This role offers the opportunity to work with cutting-edge technology and make a significant impact on customer success at a global scale. Oracle provides comprehensive benefits, promotes work-life balance, and offers opportunities for professional growth in an inclusive environment that values diverse perspectives.