Level 2 Technical Support Analyst - Food & Beverage/Point of Sale

Oracle is seeking a Level 2 Technical Support Analyst to join their dynamic Support organization. This role focuses on delivering outstanding post-sales support and solutions to Oracle's diverse customer base, specifically in Food & Beverage/Point of Sale systems. The position requires expertise in Simphony POS systems, PAYMENTS, and Oracle Hospitality Reporting and Analytics.

As a key member of the team, you'll be responsible for providing global 2nd line support, setting up testing environments, and staying current with new releases and implementations. The role involves significant collaboration with domain experts in Engineering and Cloud Operations to resolve complex customer challenges.

The ideal candidate brings 3-5 years of experience, with specific expertise in Micros F&B management software products and food and beverage industry knowledge. Technical skills in databases (Oracle, MySQL) and strong SQL capabilities are highly valued, along with experience in virtual machines and network troubleshooting.

Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. The position offers growth opportunities within a world-leading cloud solutions provider that has been operating successfully for over 40 years.

This role is perfect for someone who combines technical expertise with strong customer service skills and enjoys working in a dynamic, fast-paced environment supporting critical business systems.