Middleware Technical Support Analyst

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
United States
$44,900 - $126,100
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS

Description For Middleware Technical Support Analyst

Oracle is seeking a Middleware Technical Support Analyst to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves working with Oracle's Fusion Middleware Developer Tools/Developer Group, including Reports, Forms, APEX, ORDS, and SQL tools. As a technical interface to customers, you'll be responsible for resolving both technical and non-technical inquiries, troubleshooting complex issues, and maintaining strong customer relationships. The ideal candidate will have strong knowledge of middleware products, various operating systems, and programming languages like PLSQL, Java, and SQL. This role offers comprehensive benefits and the opportunity to work with cutting-edge technology in a global organization that values innovation and diverse perspectives. The position requires strong problem-solving abilities and excellent communication skills to effectively support Oracle's enterprise customers and internal stakeholders.

Last updated 9 hours ago

Responsibilities For Middleware Technical Support Analyst

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve technical and non-technical customer inquiries
  • Act as primary point of contact for customers
  • Provide technical interface to customers, OEMs and VARs
  • Research and develop solutions to customer issues
  • Facilitate customer relationships with Support
  • Provide advice on customer situations and escalated issues

Requirements For Middleware Technical Support Analyst

Java
  • 3 to 5+ years of experience
  • Knowledge of Fusion Middleware products (Forms, Reports, APEX, ORDS)
  • Good knowledge of UNIX, Linux, Windows, MAC
  • Knowledge of PLSQL, Java, SQL, XML
  • Strong oral and written communication skills
  • Strong problem solving and troubleshooting skills
  • Knowledge of basic network architectures
  • BS in Computer Science/MIS/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA

Benefits For Middleware Technical Support Analyst

401k
Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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