Oracle Analytics Technical Support Manager
Description For Oracle Analytics Technical Support Manager
Oracle Analytics Support organization is seeking a Technical Support Manager to lead a team of 10+ Support Engineers dedicated to assisting customers with Oracle Analytics products (BIEE/OAS, OAC, BI APPS). This role is critical in managing post-sales support and solutions while serving as an advocate for customer needs. The ideal candidate will bring significant experience in Oracle systems and architecture, including strong knowledge in Oracle Analytics and Oracle Cloud infrastructure. The position involves managing customer relationships, providing technical leadership, and ensuring high-quality support delivery according to SLAs. This role offers the opportunity to work with cutting-edge analytics technology while developing and leading a technical team. Oracle provides comprehensive benefits, including medical, life insurance, and retirement options, along with opportunities for professional growth in a global technology leader that has been innovating for over 40 years.
Responsibilities For Oracle Analytics Technical Support Manager
- Works with Oracle Support Engineers to streamline the delivery of support services
- Drives support procedures to ensure they meet the business needs and customers SLA's
- Leads teams to successful execution of support services
- Follows and maintains support methodology
- Partners with Development Teams to streamline processes
- Remains up to date on key technology, business, and industry trends
- Develops budget and annual goals and objectives
- Set strategic direction for the training and evaluation of team members
- Oversees shift definition, workload balancing and business continuity planning
- Directly supervise the activities of Support Engineers
- Assists in troubleshooting efforts and coaches team members
- Pushes innovative approaches to solving problems
- Maintains readiness of the team aligned with Oracle's release cycle
Requirements For Oracle Analytics Technical Support Manager
- B.S. in Computer Science or related degree and 10 years of relevant industry experience
- Excellent Oracle Analytics/OBIEE/FAW skills
- Exposure to architecture, database design and/or engineering preferred
- At least 3+ years of management/supervisory experience with medium sized teams
- At least 10+ years of Industry experience preferably in product support or development
- US Citizen or Green Card preferred
Benefits For Oracle Analytics Technical Support Manager
- Medical Insurance
- Life Insurance
- Retirement Benefits
- Volunteer Programs
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