Oracle is seeking an experienced Cloud Database Performance Engineer to join our support organization. This role focuses on delivering high-quality customer service to Oracle database cloud customers while serving as an advocate for customer needs. The position involves working with Oracle's cutting-edge Autonomous Database and Database-as-a-Service (DBaaS) technologies.
The ideal candidate will have extensive experience in Oracle Database performance tuning, administration, and troubleshooting, with a strong foundation in cloud technologies. You'll be working with Oracle Cloud Infrastructure (OCI) and various database technologies including Exadata, RAC, and Autonomous Database.
Key responsibilities include resolving technical issues raised through the customer portal, taking ownership of customer problems, and implementing solutions. You'll need strong diagnostic and troubleshooting skills, along with excellent customer communication abilities.
The role requires deep technical expertise in:
You'll be joining a world leader in cloud solutions, working with cutting-edge technology to solve complex customer challenges. Oracle offers competitive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth and development.
This is an excellent opportunity for an experienced database professional looking to work with advanced cloud database technologies while making a significant impact on customer success.