Oracle Cloud SCM Technical

Oracle is seeking a Senior Support Engineer for their Cloud SCM Technical team in Bengaluru. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves resolving both technical and non-technical customer inquiries via phone and electronic means, particularly regarding Oracle's Electronic Support Services.

As a Sr. Support Engineer, you will be the technical interface to customers, OEMs, and VARs, handling problems related to Oracle products installation, maintenance, and usage. The role requires deep understanding of Oracle products in your competencies and the ability to work independently while researching and developing solutions to customer issues.

Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace. The company has partnered with industry leaders across various sectors and maintains a strong commitment to integrity. They provide excellent work-life balance and comprehensive employee benefits including medical, life insurance, and retirement options.

The ideal candidate should have 6-10+ years of experience, professional-level expertise, and strong English language skills. This position is classified as IC3 (Individual Contributor Level 3) and requires deep technical knowledge of Oracle's SCM Cloud platform.