Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support

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Senior Software Engineer
Remote
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support

Oracle is seeking a Delivery Engineer for their Global SAP on Oracle CoE team, focusing on providing last-level support for SAP/Oracle customers. This role is part of the CSS Global Expertise Center, working remotely or from the Palo Alto SAP Office. The position involves working with Oracle/SAP customers, Oracle development, and SAP support engineers to resolve complex technical issues and handle escalations. As an Advisory Systems Engineer, you'll be expected to be an expert in solving extremely complex, often previously unknown critical customer issues, understanding both the SAP application layer and DB Interface to Oracle. The role includes weekend support rotation and requires expertise in technical troubleshooting, customer relationship management, and deep knowledge of Oracle and SAP systems. This position offers comprehensive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth in a global technology leader.

Last updated 2 hours ago

Responsibilities For Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support

  • Oracle / SAP Development Support (3rd – last level) at SAP Support
  • Resolve high level, very complex or previously unknown issues
  • Technical escalation handling
  • Perform root cause analysis of difficult product problems
  • Part of the deployment team, delivering quarterly SBP (SAP Bundle Patches)
  • Interface with Oracle development, SAP Support and SAP Development
  • Performing of review and assessments for SAP systems
  • Weekend Standby Support (approx. every 6. Weekend)
  • Be available to work in 24x7 capability, occasional travel (worldwide)

Requirements For Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support

Java
  • Communication Skills
  • Customer Service
  • Operating Systems
  • RCA (Root Cause Analysis)
  • Technical Escalation
  • Technical Support
  • English and Spanish language proficiency

Benefits For Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits

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