Oracle Fusion Financials GL - Senior Technical Support Engineer

A world leader in cloud solutions, using tomorrow's technology to tackle today's problems.
Backend
Senior Software Engineer
In-Person
8+ years of experience
Enterprise SaaS · Finance

Description For Oracle Fusion Financials GL - Senior Technical Support Engineer

Oracle's Fusion Financials Support Team is expanding to support their growing cloud-based (SaaS) customer base. This role offers a unique opportunity to be part of Oracle's future support infrastructure, working with cutting-edge financial management and reporting solutions. As a Senior Technical Support Engineer, you'll provide critical support for Oracle Fusion Financials GL, combining technical expertise with functional financial knowledge. The position involves working closely with development teams, supporting early adopters, and shaping both product and organizational development. You'll handle complex technical issues, provide customer service excellence, and contribute to the evolution of Oracle's support processes. The role requires deep understanding of financial systems, strong technical skills, and the ability to work independently while collaborating with global teams. This position offers the chance to work with a world leader in cloud solutions, in an environment that values diverse perspectives and promotes work-life balance.

Last updated 19 days ago

Responsibilities For Oracle Fusion Financials GL - Senior Technical Support Engineer

  • Act as technical interface to customers, OEMs and VARs for problem resolution
  • Research, develop, test and document solutions for customer issues
  • Provide technical and functional customer service support
  • Troubleshoot and resolve complicated and critical cases
  • Work closely with Development and Product Management teams
  • Act as POC for customers implementing GL solution
  • Master complex technical and functional areas
  • Help define/refine future support processes

Requirements For Oracle Fusion Financials GL - Senior Technical Support Engineer

Java
  • 6 to 10+ years of experience
  • Strong understanding of ERP products, specifically Financials
  • Experience with Oracle Fusion Financials or EBS Financials
  • Knowledge of RDBMS, SQL, PL/SQL, XML, Java, J2EE
  • Excellent analytical and problem solving skills
  • Understanding of accounting lifecycle
  • Ability to read and analyze software Log and Trace files
  • Experience in filtering and updating complex technical knowledge
  • English language proficiency

Benefits For Oracle Fusion Financials GL - Senior Technical Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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