Oracle Fusion HCM Support Engineer

As a Support Engineer at Oracle, you will play a crucial role in delivering post-sales support and solutions for Oracle's Fusion HCM Cloud Product. This position combines technical expertise with customer service excellence, requiring you to serve as the technical interface between Oracle and its customers, OEMs, and VARs. You'll be responsible for resolving complex technical issues, implementing solutions, and maintaining high customer satisfaction levels.

The role demands a deep understanding of HCM technologies and business processes, allowing you to work independently while collaborating with senior support engineers when needed. You'll be instrumental in influencing product design through direct feedback to development teams and will help define future support processes.

Oracle offers a compelling work environment as a global leader in cloud solutions, with a 40+ year track record of innovation and integrity. The company promotes diverse perspectives and inclusive practices, offering competitive benefits including medical, life insurance, and retirement options. You'll have opportunities to contribute to community volunteer programs and work in an environment that values work-life balance.

This position requires 3-5+ years of experience, with a focus on HCM implementation, support, or development. Strong SQL skills and excellent communication abilities are essential, as you'll be interacting with both technical and non-technical stakeholders. The role offers the chance to work with cutting-edge technology while solving real-world business challenges in a supportive, professional environment.