Oracle is seeking a Principal Support Engineer for their Support organization to deliver post-sales support and solutions to Oracle customers. This role focuses on providing strategic technical support for Oracle Fusion SCM Cloud Modules, ensuring the highest level of customer satisfaction. The position involves creating and utilizing automated technology for diagnosis and resolution of complex customer issues, often requiring on-site visits.
As a Principal Support Engineer, you'll be an expert in technical problem-solving, handling critical customer situations, and serving as a primary point of contact for escalated issues. The role requires 6-10+ years of experience and deep knowledge of Fusion SCM Cloud Modules and support systems.
Oracle offers a competitive benefits package, emphasizing work-life balance, and operates with a strong commitment to diversity and inclusion. The company provides medical, life insurance, and retirement options, along with volunteer programs for community engagement.
This position is based in Bengaluru, India, and requires English language proficiency. The role offers an opportunity to work with cutting-edge cloud technology while developing expertise in Oracle's enterprise solutions. Note that visa/work permit sponsorship is not available for this position.