Oracle Health Technical Solution Analyst II - Support

Oracle Health is seeking a Technical Solution Analyst II to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves resolving both technical and non-technical customer inquiries through phone and electronic means, particularly regarding Electronic Support Services. As a primary point of contact for customers, you'll be responsible for maintaining customer relationships and providing assistance on diverse situations and escalated issues.

The role offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. Oracle maintains broad salary ranges ($42,000 to $112,600 annually) to account for variations in knowledge, skills, experience, and location.

As a world leader in cloud solutions, Oracle provides an inclusive work environment that promotes diverse insights and perspectives. The company has partnered with industry leaders across various sectors and continues to thrive after 40+ years by operating with integrity. This role requires 3-5+ years of experience and must be located near one of the hub locations (Kansas City, Orlando, Nashville, Columbia, or Austin).

The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and proficiency in SQL. You'll work with guidance from senior support engineers and independently handle complex technical issues that require research and collaboration.