Oracle Health Technical Solution Analyst II - Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Kansas City, MO, USAOrlando, FL, USAAustin, TX, USA
$42,000 - $112,600
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Oracle Health Technical Solution Analyst II - Support

Oracle is seeking a Technical Solution Analyst II to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires 3-5+ years of experience and involves resolving both technical and non-technical customer inquiries via phone and electronic means. The ideal candidate will have strong knowledge of Java and SQL, and will work closely with senior support engineers to maintain high customer satisfaction levels. The role offers comprehensive benefits including healthcare, 401(k), and various insurance options. Oracle maintains a strong commitment to diversity and inclusion, operating with integrity for over 40 years. The position requires security clearance and is available in multiple US locations including Kansas City, MO and Orlando, FL. This is an excellent opportunity to join a world leader in cloud solutions that uses cutting-edge technology to solve contemporary challenges.

Last updated 2 months ago

Responsibilities For Oracle Health Technical Solution Analyst II - Support

  • Provide technical interface to customers, OEMs and VARs
  • Resolve problems related to installation and maintenance of Oracle products
  • Provide support through Oracle Solution Center
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers
  • Research and develop solutions through problem replication

Requirements For Oracle Health Technical Solution Analyst II - Support

Java
  • 3 to 5+ years of experience
  • Security clearance required
  • English language proficiency
  • Customer service skills
  • Troubleshooting abilities

Benefits For Oracle Health Technical Solution Analyst II - Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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