Oracle Health Technical Solution Analyst II - Support

Oracle, a global leader in cloud solutions with over 40 years of industry experience, is seeking a Technical Solution Analyst II for their Support organization. This role combines technical expertise with customer service excellence, focusing on delivering post-sales support and solutions to Oracle's customer base. The position requires proficiency in Java and SQL, with responsibilities including technical problem resolution, customer relationship management, and collaboration with senior support engineers.

The role offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and various other perks. Based in multiple locations including Kansas City, Orlando, and Columbia, this position requires 3-5+ years of experience and involves working with diverse customer situations and escalated issues.

As a Technical Solution Analyst, you'll serve as a primary point of contact for customers, providing technical support for Oracle products while maintaining high customer satisfaction levels. The role involves troubleshooting, problem replication, and research to develop effective solutions. This position is ideal for professionals who excel in both technical problem-solving and customer relationship management.

Oracle maintains an inclusive work environment that promotes diverse insights and perspectives, offering opportunities for professional growth and development. The company's commitment to innovation, combined with its comprehensive benefits and work-life balance initiatives, makes this an attractive opportunity for technical professionals seeking a rewarding career in enterprise software support.