Oracle is seeking a Technical Solution Analyst II to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires 3-5+ years of experience and involves resolving both technical and non-technical customer inquiries via phone and electronic means. The ideal candidate will have strong knowledge of Java and SQL, and will work closely with senior support engineers to maintain high customer satisfaction levels. The role offers comprehensive benefits including healthcare, 401(k), and various insurance options. Oracle maintains a strong commitment to diversity and inclusion, operating with integrity for over 40 years. The position requires security clearance and is available in multiple US locations including Kansas City, MO and Orlando, FL. This is an excellent opportunity to join a world leader in cloud solutions that uses cutting-edge technology to solve contemporary challenges.