Principal Adoption Program Manager

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
United States
$97,500 - $199,500
Data
Principal Software Engineer
In-Person
6+ years of experience
Enterprise SaaS

Description For Principal Adoption Program Manager

Oracle Analytics is seeking a Principal Adoption Program Manager to join their Services Excellence team. This role focuses on working with top Fusion Analytics customers to ensure successful adoption of Fusion Data Intelligence (FDI). The position involves partnering with solution engineers to guide customers through their adoption journey, from onboarding to full implementation. The APM will be responsible for removing adoption blockers, collaborating with product management, and providing product and analytics guidance. The role requires strong customer relationship management skills and the ability to work with both technical and business stakeholders. Oracle offers a comprehensive benefits package including healthcare, 401(k), flexible vacation, and various insurance options. The ideal candidate will have extensive experience in customer success management, particularly in analytics and data solutions, with the ability to thrive in a fast-paced environment. This position offers an opportunity to work with cutting-edge analytics technology while making a significant impact on customer success and product adoption.

Last updated 6 days ago

Responsibilities For Principal Adoption Program Manager

  • Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value
  • Serve as the customer's FDI point of contact and trusted advisor
  • Track and manage user adoption and customer risk from a product level
  • Develop success plans that include stakeholder relationships, governance and adoption plans
  • Support customer escalations and cross-functional engagements
  • Contribute to the development of the FDI playbook
  • Collaborate with technical and business teams to drive user and product adoption

Requirements For Principal Adoption Program Manager

  • 6+ years of Customer Success Management experience or similar role in tech industry
  • Bachelor's degree required
  • Prior experience in SaaS, Analytics and/or use of Analytics tools required
  • Strong attention to detail
  • Experience collaborating and influencing senior leadership
  • Experience with Oracle Fusion ERP or HCM strongly preferred

Benefits For Principal Adoption Program Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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