Principal Adoption Program Manager - Analytics

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Data
Principal Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · Analytics

Description For Principal Adoption Program Manager - Analytics

Oracle Analytics' Services Excellence team is seeking a Principal Adoption Program Manager to drive customer success and product adoption. The role focuses on working with top Fusion Analytics customers to ensure successful implementation and adoption of Fusion Data Intelligence (FDI).

The APM will partner with solution engineers to guide customers through their adoption journey, from onboarding to full adoption. Key responsibilities include removing adoption blockers, collaborating with product management, connecting customers to FDI resources, and providing product and analytics guidance. The position requires strong engagement with both technical and business stakeholders.

Oracle offers a comprehensive work environment with opportunities for growth and development. The company values diverse perspectives and promotes work-life balance through competitive benefits including medical, life insurance, and retirement options. The role is ideal for candidates with a growth mindset who can thrive in a fast-paced, dynamic environment.

The position involves overseeing enterprise FDI customers in the Middle East/APAC/ANZ region, developing success plans, managing user adoption, and contributing to FDI playbook development. The ideal candidate will have 6+ years of Customer Success Management experience, strong technical understanding of analytics tools, and experience with Oracle Fusion ERP or HCM.

This role presents an excellent opportunity to join a leading cloud solutions provider and make a significant impact on customer success and product adoption strategies. The position offers the chance to work with cutting-edge analytics technology while developing strong relationships with strategic customers.

Last updated 2 days ago

Responsibilities For Principal Adoption Program Manager - Analytics

  • Oversee assigned enterprise FDI customers in Middle East/APAC/ANZ region
  • Serve as the customer's FDI point of contact and trusted advisor
  • Track and manage user adoption and customer risk from a product level
  • Develop success plans including stakeholder relationships, governance and adoption plans
  • Support customer escalations and cross-functional engagements
  • Contribute to the development of the FDI playbook and adoption best practices
  • Collaborate with technical and business teams to drive user and product adoption

Requirements For Principal Adoption Program Manager - Analytics

  • 6+ years of Customer Success Management experience or similar role in tech industry
  • Bachelor's degree required
  • Prior experience in SaaS, Analytics and/or use of Analytics tools
  • Strong attention to detail and ability to operate independently
  • Experience collaborating and influencing senior leadership
  • Experience with Oracle Fusion ERP or HCM strongly preferred

Benefits For Principal Adoption Program Manager - Analytics

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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