Principal Adoption Program Manager - Analytics (evening shift)

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Data
Principal Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · AI

Description For Principal Adoption Program Manager - Analytics (evening shift)

Oracle Analytics is seeking a Principal Adoption Program Manager to join their Services Excellence team. This role focuses on supporting Fusion Customer Success Managers with training, enablement, and product guidance to drive increased customer usage and adoption. The position requires working evening shifts in Bucharest, Romania, partnering with strategic customers and engaging with both technical and business stakeholders. The ideal candidate will have extensive experience in customer success management, particularly in analytics and data, with a strong background in SaaS and analytics tools. The role offers an opportunity to work with a world-leading cloud solutions provider that values diverse perspectives and promotes work-life balance. The position involves creating and delivering content, managing customer adoption, and working cross-functionally with various teams to ensure customer success. Oracle provides competitive benefits and encourages community involvement through volunteer programs. This role requires 6+ years of experience and offers the chance to make a significant impact on customer success in the analytics space.

Last updated 6 days ago

Responsibilities For Principal Adoption Program Manager - Analytics (evening shift)

  • Partner with FAW Product teams and Fusion Customer Success to develop a playbook for successful customer engagement
  • Create, package, and deliver content, training, and enablement across the customer lifecycle
  • Track and manage adoption and customer risk from a product level
  • Support customer escalations and engagements
  • Partner with key teams to create a unified customer experience

Requirements For Principal Adoption Program Manager - Analytics (evening shift)

  • 5+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred)
  • Bachelor's degree required
  • Prior experience in SaaS, Startups, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required
  • Strong attention to detail, ability to operate independently
  • Experience collaborating and influencing senior leadership
  • Experience with Oracle Fusion ERP or HCM strongly preferred
  • English language proficiency

Benefits For Principal Adoption Program Manager - Analytics (evening shift)

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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