Principal Adoption Program Manager

World leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
United States
$97,500 - $199,500
Data
Principal Software Engineer
In-Person
6+ years of experience
Enterprise SaaS

Description For Principal Adoption Program Manager

Oracle is seeking a Principal Adoption Program Manager to join their Services Excellence team within Oracle Analytics. This role is crucial in empowering customers through world-class analytics solutions. The position focuses on working with Oracle's top Fusion Analytics customers, ensuring successful adoption of Fusion Data Intelligence (FDI).

As an APM, you'll partner with solution engineers to guide customers through their adoption journey, from onboarding to full implementation. The role requires removing adoption blockers, collaborating with product management, and providing expert product and analytics guidance. You'll be instrumental in developing strong relationships with strategic customers and working with both technical and business stakeholders.

The ideal candidate will have extensive experience in Customer Success Management, particularly in analytics and data. You'll need to demonstrate strong leadership abilities, technical understanding, and the capability to influence senior stakeholders. The role offers competitive compensation ($97,500-$199,500) and comprehensive benefits including medical, dental, vision, 401(k), and various insurance options.

Oracle provides a dynamic work environment where innovation is encouraged, and diversity is valued. The company's 40+ year track record of success and continued investment in cutting-edge technology makes this an excellent opportunity for someone looking to make a significant impact in the enterprise analytics space. The role requires a growth mindset and the ability to thrive in a fast-paced, sometimes ambiguous environment.

This position offers the chance to work with industry-leading analytics products while developing and implementing strategies that directly impact customer success. You'll be part of a team that's shaping the future of enterprise analytics, making it an ideal role for someone passionate about customer success and technology adoption.

Last updated 2 days ago

Responsibilities For Principal Adoption Program Manager

  • Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value
  • Serve as the customer's FDI point of contact and trusted advisor
  • Track and manage user adoption and customer risk from a product level
  • Develop success plans that include stakeholder relationships, governance and adoption plans
  • Support customer escalations and cross-functional engagements
  • Contribute to the development of the FDI playbook, adoption best practices
  • Collaborate with technical and business teams to drive user and product adoption

Requirements For Principal Adoption Program Manager

  • 6+ years of Customer Success Management experience or similar role in tech industry
  • Bachelor's degree required
  • Prior experience in SaaS, Analytics and/or use of Analytics tools
  • Strong attention to detail, ability to operate independently
  • Experience collaborating and influencing senior leadership
  • Experience with Oracle Fusion ERP or HCM strongly preferred

Benefits For Principal Adoption Program Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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