Principal Advanced Services Engineer, CSS Tech Delivery, Database

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Database
Principal Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS

Description For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Oracle's Customer Success Services (CSS) team is seeking a Principal Advanced Services Engineer to join their technical delivery team. This role combines deep technical expertise with customer-facing responsibilities, focusing on database and infrastructure support. As a Principal Engineer, you'll work with Oracle's extensive client base of over 6,000 companies worldwide, providing critical support and solutions for complex technical challenges. The position requires expertise in Oracle's database technologies, including Exadata, Oracle Database Appliance, and various infrastructure components. You'll work autonomously to solve complex customer issues while serving as a technical advisor to both customers and internal teams. The role offers comprehensive benefits, professional development opportunities, and the chance to work with cutting-edge technology in a global leader in cloud solutions. Oracle's commitment to diversity and inclusion makes this an ideal opportunity for those seeking to make an impact in enterprise technology while working in a supportive, innovative environment.

Last updated a month ago

Responsibilities For Principal Advanced Services Engineer, CSS Tech Delivery, Database

  • Deliver post-sales support and solutions to Oracle customers
  • Resolve technical and non-technical customer inquiries
  • Serve as primary point of contact for customers
  • Provide expert technical advice to customers and Oracle employees
  • Work autonomously with limited guidance from management
  • Manage critical customer issues and technical matters
  • Handle complex problem-solving and avoidance tasks

Requirements For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Linux
  • 6 to 10+ years of experience
  • English and Arabic language proficiency
  • Expert in solving complex customer issues
  • Experience with Oracle Database technologies
  • Knowledge of Unix, Linux, Solaris systems
  • Expertise in Oracle DBA and Oracle Secure Backup
  • Understanding of network protocols and security

Benefits For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Medical Insurance
Mental Health Assistance
Vision Insurance
Dental Insurance
  • Flexible and remote working
  • Learning and development opportunities
  • Employee Assistance Program
  • Medical insurance
  • Life insurance
  • Retirement planning access
  • Competitive salary

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