Principal Business Intelligence Cloud Technical Support Engineer

Oracle is seeking a Principal Business Intelligence Cloud Technical Support Engineer to join their expanding Fusion Applications Technologies Business Intelligence Support Team. This role represents a unique opportunity to shape the future of Oracle Customer Support and impact the cloud community. As a senior support engineer, you'll serve as the technical interface between Oracle and its customers, OEMs, and VARs, focusing on problem resolution related to Oracle products installation and maintenance. The position requires deep expertise in multiple platforms and the ability to work independently while developing solutions to customer issues. You'll be responsible for supporting critical BI applications including Oracle Transactional Business Intelligence (OTBI), BI Publisher (BIP), and BI Cloud Connector (BICC). The ideal candidate will bring strong technical abilities in data warehousing, ETL, SQL, and business intelligence tools, combined with excellent communication skills to handle escalated situations and interact with various stakeholders effectively. Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace where innovation thrives. This role provides an opportunity to work with cutting-edge cloud technologies while making a significant impact on customer success.