Principal Cloud Engagement Manager

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. Operating for 40+ years, they provide cloud solutions and partner with industry leaders across sectors.
Dubai - United Arab Emirates
Cloud
Principal Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Enterprise SaaS · Cloud

Description For Principal Cloud Engagement Manager

Oracle, a global leader in cloud solutions with 40+ years of industry experience, is seeking a Principal Cloud Engagement Manager to join their team in Dubai. This role is crucial in delivering exceptional cloud experiences to strategic customers. The position requires 7+ years of professional experience in Information Systems support and technical operations, preferably in global organizations. The ideal candidate will be responsible for managing customer relationships, driving satisfaction, and ensuring successful implementation of Oracle Cloud Infrastructure (OCI) services. They will serve as the primary point of contact between Oracle and customers, managing incidents, problems, and changes while ensuring contractual compliance. The role offers comprehensive benefits including medical, life insurance, and retirement options. Oracle promotes an inclusive workplace and values diverse perspectives, making it an excellent opportunity for experienced cloud professionals looking to make a significant impact in a leading technology company.

Last updated 3 months ago

Responsibilities For Principal Cloud Engagement Manager

  • Provide customers with guidance and support throughout the full lifecycle of OCI implementation
  • Deliver regular service delivery reviews with recommendations for improvements
  • Act as primary liaison between Oracle, customers, and other involved parties
  • Escalate issues across multiple business units within Oracle
  • Collaborate with teams from EMEA, APAC, and North America
  • Manage support and operations engagement as defined by customer requirements

Requirements For Principal Cloud Engagement Manager

Kubernetes
  • More than 7 years of professional Information Systems support and technical operations experience
  • Basic understanding of Cloud Technology and Microservices
  • Native/Bilingual or Professional Proficiency in English & Japanese
  • Experience in global and diverse organizations
  • Ability to think strategically about business
  • Experience in technical operations and support

Benefits For Principal Cloud Engagement Manager

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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