Principal Cloud Engagement Manager

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges, partnering with industry-leaders for over 40+ years.
Cloud
Principal Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS · Cloud

Description For Principal Cloud Engagement Manager

Oracle is revolutionizing the cloud industry with its modern, performance-focused, and resilient cloud offering. As a Principal Cloud Engagement Manager, you'll be at the forefront of delivering exceptional cloud experiences to customers. This role involves direct engagement with customers and internal Oracle teams on major incidents, reporting, and change management activities. You'll help shape cloud products and influence adoption patterns among top Oracle customers. The position requires strategic thinking, technical expertise, and the ability to manage complex customer relationships. You'll work with a global team across EMEA, APAC, and North America, handling support and operations activities while maintaining high customer satisfaction. This role offers the opportunity to work with cutting-edge cloud technology while contributing to Oracle's 40+ year legacy of innovation and industry leadership. The position comes with competitive benefits and a culture that promotes work-life balance.

Last updated 2 days ago

Responsibilities For Principal Cloud Engagement Manager

  • Drive high degree of customer satisfaction and protect revenue streams
  • Provide guidance and support throughout implementation lifecycle
  • Deliver regular service delivery reviews to customers
  • Act as primary liaison between Oracle, customers, and other parties
  • Manage escalations across multiple business units
  • Collaborate with teams from EMEA, APAC, and North America
  • Engage with customers on major incidents, reporting, and change management

Requirements For Principal Cloud Engagement Manager

  • 6 to 10+ years of experience
  • Background in technical operations and/or support
  • Understanding of cloud technology and infrastructure services
  • 5-10 years of professional Information Systems experience
  • English language proficiency

Benefits For Principal Cloud Engagement Manager

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs
  • Work-life Balance

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