Principal Cloud Services Operations Manager

Oracle Managed Cloud Services (OMCS) is seeking a Principal Cloud Services Operations Manager to join their team. Since 2001, OMCS has been leading enterprise-grade cloud innovation, integrating Oracle Cloud Infrastructure (OCI), AI-driven insights, and SaaS capabilities. The role involves acting as an IT leader and strategist, delivering exceptional customer experiences and driving operational excellence.

The position requires overseeing critical cloud operations, leveraging OCI, AI, and automation to enhance service delivery and meet customer objectives. Key responsibilities include conducting service quality reviews, optimizing technical operations, monitoring service levels, and implementing changes through AI-powered tools.

The ideal candidate will bring 5+ years of experience with Oracle products, strong customer engagement skills, and exceptional English communication abilities. They should have experience in global, matrixed teams and possess deep knowledge of cloud technologies, particularly OCI and SaaS.

Oracle offers a competitive benefits package including medical, life insurance, and retirement options. The company promotes work-life balance and provides opportunities for professional growth. As a world leader in cloud solutions, Oracle uses cutting-edge technology to solve complex business challenges, making this an excellent opportunity for those looking to make a significant impact in cloud services.