Principal Program Manager

Oracle Analytics is seeking an experienced Technical Program Manager to join their Service Excellence PM organization. The role focuses on managing service management capabilities that enable their products through customer experience, scalability, availability, reliability, and security principles. The position requires expertise in service excellence, site reliability engineering (SRE), and service monitoring. You'll be responsible for the Quality of Service (QoS) Pillar, defining objectives, managing risks, and implementing improvements to deliver lasting service quality to customers. The role demands strong technical background in root cause analysis, logging and telemetry improvements, and issue resolution through engineering partnerships. Success requires excellent communication skills and the ability to thrive in a fast-paced, innovative environment. Oracle offers comprehensive benefits including medical insurance, 401(k) matching, flexible vacation, and stock purchase plans. The position combines technical leadership with strategic thinking to drive service excellence across Oracle Analytics.