Principal Program Manager-ProdDev

Oracle Analytics is seeking an experienced Technical Program Manager to join their Service Excellence PM organization. The role focuses on managing service management capabilities that enable their products through customer experience, scalability, availability, reliability, and security principles. The position requires expertise in service excellence, site reliability engineering (SRE), and service monitoring. You'll be part of the Quality of Service (QoS) Pillar, championing QoS methodology for Oracle Analytics. This includes defining objectives, managing risks, implementing improvements, and delivering lasting quality of service to customers. The ideal candidate should have a strong technical background in root cause analysis, telemetry improvements, and issue resolution through engineering partnerships. Success in this role requires excellent communication skills, cross-organizational abilities, and project management expertise. The position offers comprehensive benefits including healthcare, retirement plans, paid time off, and various insurance options. Oracle values diversity and inclusion, maintaining broad salary ranges to account for variations in skills, experience, and market conditions. The role provides opportunities to work with cutting-edge cloud technology while contributing to a world-leading analytics platform.