Oracle is seeking a Principal Software Engineer to join their Support organization as a key technical leader. This role combines deep technical expertise with customer service excellence, focusing on delivering high-end Platinum service to Oracle's most valuable customers. The position requires extensive experience in Oracle database technologies, system administration, and enterprise management tools. As a principal engineer, you'll be responsible for implementing and maintaining critical customer systems, providing strategic technical support, and mentoring team members. The role offers exposure to cutting-edge technologies and the opportunity to work with Oracle's premium clients. The position requires 8+ years of experience, with at least 5 years as an Oracle DBA, and includes working in a 24/7 environment. This is an excellent opportunity for experienced professionals looking to advance their careers in a global technology leader, with comprehensive benefits and professional development opportunities. The role combines technical leadership, customer interaction, and the chance to work with Oracle's advanced technology stack.