Principal Technical Analyst

World leader in cloud solutions using tomorrow's technology to tackle today's challenges, partnering with industry-leaders for over 40+ years.
Backend
Principal Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Enterprise SaaS

Description For Principal Technical Analyst

Oracle is seeking a Principal Technical Analyst to join their Support organization, focusing on delivering post-sales support and solutions for Oracle's cloud services. This role is part of the Fusion Applications Technologies team supporting Oracle's Public Cloud Services, including SaaS offerings for HCM, ERP, SCM, and CRM. The position requires deep technical expertise in Business Intelligence, Database management, ERP systems, and Fusion Middleware technologies. As a principal support engineer, you'll be responsible for handling complex customer issues, providing strategic technical support, and mentoring team members. The role offers opportunities to work with cutting-edge cloud technologies while being part of Oracle's vision to deliver innovative solutions for talent leadership. The position requires working in shifts and weekends on rotation, with locations in major Indian tech hubs. Oracle offers competitive benefits and promotes an inclusive work environment that values diversity and work-life balance.

Last updated 3 days ago

Responsibilities For Principal Technical Analyst

  • Provide strategic technical support to ensure highest customer satisfaction
  • Create/utilize automated technology for diagnosis and resolution of customer issues
  • Serve as expert member of technical problem solving team
  • Handle complex and critical customer issues
  • Provide on-site customer support when needed
  • Mentor and provide direction to other team members
  • Monitor, tune and optimize complex applications
  • Work on weekend and shift rotations as needed

Requirements For Principal Technical Analyst

Java
Linux
  • BS in Computer Science/MIS/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA
  • 7 years experience with Core products or 8 years with Applications products
  • Knowledge of Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Experience with BI Publisher and Oracle Analytics Cloud
  • Database skills including SQL, PL/SQL
  • WebLogic Server architecture knowledge
  • Java and J2EE experience
  • XML, DTD, Namespaces, XML Schemas expertise
  • Unix command knowledge
  • Excellent communication and listening skills
  • Ability to work independently

Benefits For Principal Technical Analyst

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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