Principal Technical Operations Engineer

World leader in cloud solutions, using tomorrow's technology to tackle today's problems.
DevOps
Principal Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud

Description For Principal Technical Operations Engineer

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. As a Principal Technical Operations Engineer, you will be responsible for the operation of production environments in Japan's governmental sovereign cloud environment. This role combines deep technical knowledge with administration/analysis of Oracle's Cloud Infrastructure to provide escalation support for complex production environment problems. You'll work on challenges related to immense growth, scaling, cloud leveraging, high performance, and high availability requirements. The position involves guiding junior engineers, participating in large-scale incident management, and developing new processes. You'll be part of the OCI Sovereign Cloud team, focusing on government, classified, and sovereign cloud regions. The role requires both Japanese and English language skills, with a focus on customer success and technical excellence. Benefits include competitive compensation, work-life balance, medical and life insurance, retirement options, and volunteer programs. This is an opportunity to join a world leader in cloud solutions with a 40+ year track record of innovation and integrity.

Last updated 3 days ago

Responsibilities For Principal Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide escalated technical support for complex technical issues
  • Coordinate escalated support cases and lead internal technical resources and third-party vendors
  • Responsible for Oracle production environments and system maintenance
  • Lead communications with key partners in Japan and overseas
  • Provide technical guidance and leadership to junior members
  • Provide support and administration on a 24/7 basis with rotation across day and night shifts

Requirements For Principal Technical Operations Engineer

Linux
Kubernetes
  • Japanese Language Skill: Native level, English: business level
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Understanding of and experience with Kubernetes, Terraform, Ansible, Chef and Puppet
  • Experience participating in or running incident bridges of significant scale
  • Customer focus, with a passion for delighting customers
  • Experience in SRE, cloud technical support, cloud operations, NOC or similar
  • Demonstrate ability to quickly learn new technical disciplines and train others

Benefits For Principal Technical Operations Engineer

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Competitive compensation package
  • Medical and life insurance
  • Retirement options
  • Work-life balance
  • Volunteer programs

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