Principal Technical Support Engineer

World leader in cloud solutions, using tomorrow's technology to tackle today's problems.
Backend
Principal Software Engineer
In-Person
10+ years of experience
Enterprise SaaS · Cloud

Description For Principal Technical Support Engineer

Oracle Linux Support program is seeking a Principal Technical Support Engineer to join their team in Bengaluru. This role focuses on delivering enterprise-class support for Linux with premier backports, legal indemnification, and full-stack testing. The position involves working with Oracle's Linux Operating System Support, which has been providing value to customers for over 18 years. The role requires expertise in Linux OS internals, system-level debugging, and various Linux distributions. You'll be working in a 24/7 shift pattern, supporting critical infrastructure components used by enterprise customers worldwide. The ideal candidate will have 10+ years of experience with strong technical skills in Linux, virtualization, and cloud technologies. This position offers the opportunity to work with cutting-edge technology while solving complex customer challenges in a dynamic environment. Oracle provides comprehensive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth and development.

Last updated 23 days ago

Responsibilities For Principal Technical Support Engineer

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve technical questions regarding use and troubleshooting
  • Act as primary point of contact for customers
  • Provide technical interface to customers, OEMs and VARs
  • Research and develop solutions to customer issues
  • Support Oracle Linux and its components
  • Diagnose, debug and resolve customer reported issues
  • Work on 24/7 shift pattern on rotational schedule

Requirements For Principal Technical Support Engineer

Linux
Kubernetes
  • Excellent knowledge of Linux OS internals
  • Support knowledge of different Linux flavors (Oracle Linux, RHEL, CentOS, SUSE)
  • Experience in managing and troubleshooting Linux servers in production
  • Excellent system-level debugging skills
  • Experience with Virtualization and Clustering technologies
  • Knowledge of Docker, Kubernetes and Cloud platforms
  • Strong analytical and troubleshooting skills
  • Excellent spoken and written English communication skills
  • Good customer interaction skills
  • BS in Computer Science/MIS/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA

Benefits For Principal Technical Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

Interested in this job?

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