Principle Technical Analyst HCM (Oracle Cloud Payroll)

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
$51,900 - $126,100
Backend
Principal Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Principle Technical Analyst HCM (Oracle Cloud Payroll)

Oracle is seeking a Principal Technical Analyst specializing in HCM (Oracle Cloud Payroll) to join their Support organization. This role combines technical expertise with customer service excellence, focusing on delivering post-sales support and solutions to Oracle's customer base. As a senior technical interface, you'll work with customers, OEMs, and VARs to resolve complex implementation and maintenance issues.

The position requires deep technical knowledge of Oracle products, particularly in cloud payroll systems, and the ability to work independently while developing solutions to customer challenges. This role is perfect for experienced professionals who excel at both technical problem-solving and customer relationship management.

Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation policy, and various other perks. The company's commitment to innovation and customer success makes this an excellent opportunity for those looking to advance their career in technical support leadership.

The ideal candidate will have 3-5+ years of experience, strong technical capabilities, and excellent communication skills. US citizenship is required for this position, and the role offers competitive compensation ranging from $51,900 to $126,100 annually, with potential equity opportunities. Join Oracle's dynamic team and contribute to supporting world-class cloud solutions while growing your career in a stable, innovative environment.

Last updated 3 minutes ago

Responsibilities For Principle Technical Analyst HCM (Oracle Cloud Payroll)

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding use and troubleshooting of Electronic Support Services
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance to internal Oracle employees on customer situations
  • Research and develop solutions to customer issues independently

Requirements For Principle Technical Analyst HCM (Oracle Cloud Payroll)

Java
  • US citizenship required
  • 3 to 5+ years of experience
  • Understanding of all Oracle products in their competencies
  • In-depth knowledge of several products and/or platforms
  • Experience with multiple platforms
  • English language proficiency

Benefits For Principle Technical Analyst HCM (Oracle Cloud Payroll)

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation policy
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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