Oracle's Service Cloud group, within the Cross-CX Center of Excellence (COE), seeks a Product Manager/Strategy professional. This role requires extensive knowledge of CX Service, industry best practices, and CX-related business processes. The position involves analyzing client data models, applications, and integration landscapes for Oracle Service Cloud deployments. The ideal candidate will work with Oracle's largest and most complex customers, requiring strong problem-solving skills, deep technical expertise, and independent judgment. The role focuses on ensuring successful deployments, developing best practices, and managing stakeholder relationships. Oracle offers a competitive benefits package and promotes work-life balance. The company is committed to diversity and inclusion, operating globally with a focus on innovation and customer success. This position offers opportunities to work with cutting-edge technologies including AI/ML and large language models, while contributing to the evolution of customer experience solutions.