Product Support Snr Manager

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
United States
$97,400 - $199,500
Backend
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Healthcare · Enterprise SaaS · Cloud

Description For Product Support Snr Manager

Oracle Health Applications & Infrastructure is a new organization focused on product development and strategy for Oracle Health, building a complete platform for modernized, automated healthcare. This entrepreneurial team aims to improve healthcare and quality of life globally through better experience and easier access to health and research data. The Senior Support Manager role involves working with a world-class team to support cutting-edge Oracle technology, developing strategic plans, and serving as a primary point of contact for customers. The position requires managing Tier 3 technical support, ensuring HIPAA compliance, and maintaining strong relationships with stakeholders. The role offers comprehensive benefits, competitive salary, and the opportunity to work with industry-leading healthcare technology. Oracle's commitment to diversity, work-life balance, and professional growth makes this an excellent opportunity for experienced IT leaders looking to make a significant impact in healthcare technology.

Last updated 15 hours ago

Responsibilities For Product Support Snr Manager

  • Lead Tier 3 technical support associates
  • Lead departmental relationships throughout support organization
  • Engage with subject matter experts and clients for high-priority issues
  • Manage service request backlogs
  • Develop and maintain IT policies and procedures
  • Ensure HIPAA compliance
  • Provide regular reports to senior leadership

Requirements For Product Support Snr Manager

Java
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • U.S. Citizenship and eligibility for federal security clearance
  • Previous experience within IT Support and management role
  • Strong technical IT skills
  • Strong leadership and management skills
  • Excellent communication skills
  • Ability to work under pressure
  • Problem management mindset

Benefits For Product Support Snr Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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