Program Manager 3-ProdDev

Oracle Analytics is seeking an experienced Technical Program Manager to join their Service Excellence PM organization. This role focuses on managing service management capabilities that enable Oracle's products through customer experience, scalability, availability, reliability, and security principles. The position is part of the Quality of Service (QoS) Pillar for Service Excellence, requiring a proven track record in service excellence, site reliability engineering (SRE), and service monitoring.

The ideal candidate will champion QoS methodology, working closely with Product, SRE, Customer Support, and Software development teams. Key responsibilities include defining objectives, managing risks, implementing improvements, and ensuring quality service delivery to customers. Technical expertise in root cause analysis, logging and telemetry improvements, and issue resolution through engineering partnerships is essential.

Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and paid parental leave. The company maintains broad salary ranges ($74,100 to $158,200) based on knowledge, skills, experience, and location. This role provides an opportunity to work with cutting-edge cloud technology while contributing to Oracle's mission of empowering people through world-class analytics.

The position requires 4+ years of technical Program Management experience, strong communication skills, and the ability to thrive in a fast-paced, evolving environment. Experience in cloud services, SRE, and analytics is crucial for success in this role. Join Oracle's innovative team and help shape the future of enterprise analytics solutions.