Senior Advanced Services Engineer, CSS, Database

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Knowledge/understanding of Indian Banking environment and applications.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Responsibilities: • Available to work in 24X7 shift operations when needed • Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning • Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. • Strong DBA skills and relevant working experience with Oracle Database 11g,12c & 19C • Experience implementing high availability features of Oracle Database • Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus • Knowledge on DB Security viz. Data Redaction, DB Vault, TDE is required • Sharp technical troubleshooting skills • Good understanding of support processes • Ability to manage escalated technical situations & develop action plans • Ability to spot proactive services that benefit of customer • Ability to facilitate issues with Development and Support

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.