Senior Advanced Services Engineer - CSS Japan

World leader in cloud solutions, providing enterprise software and technology solutions for over 40 years.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS · Cloud

Description For Senior Advanced Services Engineer - CSS Japan

Oracle is seeking a Senior Advanced Services Engineer for their Customer Support Services (CSS) team in Japan. This role combines technical expertise with customer service excellence, focusing on delivering advanced technical support and proactive services for Oracle products. The position requires deep knowledge of Oracle Database architecture and various operating systems, making it ideal for experienced professionals who excel in both technical problem-solving and customer interaction.

The role involves working with enterprise customers to resolve complex technical issues, provide performance optimization advice, and support cloud migration initiatives. You'll be part of Oracle's global support organization, working with cutting-edge technology while helping customers maximize their Oracle investments. The position offers significant growth opportunities within a company that has been at the forefront of technology innovation for over 40 years.

As a Senior Advanced Services Engineer, you'll have the opportunity to work with Oracle's core products and cloud infrastructure, while developing expertise in emerging technologies. The role offers competitive benefits including medical coverage, retirement options, and work-life balance initiatives. Oracle's commitment to diversity and inclusion, combined with their global presence, creates an environment where innovation thrives through diverse perspectives.

This position is ideal for candidates who have strong technical backgrounds in database technologies and cloud computing, excellent communication skills, and a passion for customer service. The role requires Japanese language fluency and technical English proficiency, offering a unique opportunity to work in a global technology leader's Japanese operations.

Last updated 3 months ago

Responsibilities For Senior Advanced Services Engineer - CSS Japan

  • Deliver post-sales support and solutions to Oracle customers
  • Resolve technical problems related to Oracle products installation and maintenance
  • Provide technical support and proactive services for customers using Oracle products
  • Perform system troubleshooting and diagnostic support
  • Provide performance and security diagnostics and advice
  • Support upgrade and cloud migration initiatives
  • Interface with customer IT staff for problem resolution
  • Act as primary point of contact for customer support relationships

Requirements For Senior Advanced Services Engineer - CSS Japan

Java
Python
Linux
  • Bachelor's degree in Computer Science, Engineering or equivalent experience
  • 6-10+ years of related experience
  • Native level Japanese language proficiency (reading, writing, and speaking)
  • Ability to read technical documents in English
  • Experience with Oracle Database architecture
  • Knowledge of OS (Linux, Solaris, Windows), VM, Network
  • Business skills (Win-win Negotiation, Presentation)

Benefits For Senior Advanced Services Engineer - CSS Japan

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Work-life balance

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