Senior Advanced Services Engineer, Database

World leader in cloud solutions using tomorrow's technology to tackle today's problems. Operating for 40+ years with integrity and promoting diverse insights and perspectives.
Jakarta, Indonesia
Database
Senior Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Enterprise SaaS
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Description For Senior Advanced Services Engineer, Database

Oracle is seeking a Senior Advanced Services Engineer specializing in Database technologies to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires expert knowledge of Oracle Database, RAC, and ASM, with strong DBA skills particularly in Oracle Database 19c. The ideal candidate will have 10+ years of experience working with Oracle Database systems and will be responsible for resolving complex technical problems, managing escalated situations, and maintaining high customer satisfaction levels.

The role offers an opportunity to work with cutting-edge database technologies and engineered systems while interfacing directly with customer IT staff. You'll be part of a global organization that values innovation and diverse perspectives, offering comprehensive benefits including medical, life insurance, and retirement options. The position is based in Jakarta, Indonesia, with occasional travel within the ASEAN region.

As a Senior Advanced Services Engineer, you'll work independently while collaborating with development and support teams to resolve complex technical challenges. The role requires exceptional communication skills, sharp technical troubleshooting abilities, and experience with high availability and security features of Oracle Database. Knowledge of Oracle GoldenGate and experience with engineered systems such as Exadata and ODA are highly valued.

Oracle provides a supportive environment for professional growth, offering opportunities to work with industry leaders across various sectors. The company's commitment to innovation, coupled with its 40+ year history of success, makes this an excellent opportunity for experienced database professionals looking to advance their careers in a stable yet dynamic environment.

Last updated 3 months ago

Responsibilities For Senior Advanced Services Engineer, Database

  • Deliver post-sales support and solutions to Oracle customers
  • Resolve technical problems related to installation and maintenance
  • Interface with customer's IT staff
  • Work independently with minimal guidance
  • Manage escalated technical situations
  • Develop action plans
  • Facilitate issues with Development and Support
  • Occasional travel within ASEAN region

Requirements For Senior Advanced Services Engineer, Database

MySQL
  • Expert knowledge of Oracle Database, RAC and ASM
  • Strong DBA skills and experience with Oracle Database 19c
  • Oracle GoldenGate skills
  • Experience implementing high availability and security features of Oracle Database
  • Experience with Engineered systems (Exadata, ODA)
  • Sharp technical troubleshooting skills
  • Good understanding of support processes
  • Strong customer management skills
  • At least 10+ years of experience with Oracle Database
  • Oracle certifications (plus)
  • Proficiency in Bahasa Indonesia (advantage)
  • Bachelor's degree in Computer Science, Engineering or equivalent experience

Benefits For Senior Advanced Services Engineer, Database

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401k

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