Senior Big Data Support Engineer

World leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Orlando, FL, USALehi, UT, USAAustin, TX, USA
$44,900 - $126,100
Data
Senior Software Engineer
In-Person
6+ years of experience
Enterprise SaaS

Description For Senior Big Data Support Engineer

Oracle is seeking a Senior Big Data Support Engineer to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves resolving complex technical issues related to Big Data Appliance (BDA) and Cloudera Hadoop ecosystems.

As a Senior Big Data Support Engineer, you'll be responsible for troubleshooting highly complex technical issues within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, and Oozie. You'll work with cutting-edge technologies while collaborating with various teams including Hardware, Development, ODI, and Oracle R to resolve customer issues.

The ideal candidate will have strong Linux systems experience, deep knowledge of Cloudera Hadoop architecture, and excellent problem-solving abilities. You'll be handling BDA upgrades, patches, and installations while serving as a technology expert for customers. This role offers an opportunity to work with enterprise-level big data solutions while contributing to Oracle's global support infrastructure.

Oracle offers comprehensive benefits including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and stock purchase plans. The company promotes work-life balance and provides opportunities for professional growth in a dynamic, diverse environment. Join Oracle to be part of a world-leading cloud solutions provider that has been innovating for over 40 years.

Last updated a month ago

Responsibilities For Senior Big Data Support Engineer

  • Manage and resolve Service Requests logged by customers on Oracle products
  • Contribute to proactive support activities
  • Own and resolve problems throughout the Service Request lifecycle
  • Contribute to Knowledge Management content creation and maintenance
  • Work with development on product improvement programs
  • Maintain product expertise and up-to-date knowledge of new products
  • Respond and resolve customer issues within Key Performance Indicator targets

Requirements For Senior Big Data Support Engineer

Linux
  • Bachelor's degree in computer science, Engineering or related technical field
  • 5+ years of proven professional and technical experience in Big Data Appliance (BDA)
  • Experience with Oracle Cloud Infrastructure (OCI), Linux OS
  • Knowledge of Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie
  • Excellent verbal and written skills in English
  • U.S. Citizenship is required
  • Fundamental understanding of computer networking, systems, and database technologies

Benefits For Senior Big Data Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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