Senior Cloud Customer Success Manager - SaaS

Oracle's Customer Success Organization is seeking a Senior Cloud Customer Success Manager to drive customer transformation and success. This role is crucial in helping clients maximize the value of their Oracle Cloud solutions. The position focuses on leading complex SaaS implementations, managing stakeholder relationships, and ensuring successful project delivery.

As a Customer Success Manager, you'll be responsible for governing critical projects for strategic customers, working closely with Oracle partners and system integrators. You'll need to balance multiple aspects of the role, from risk mitigation to stakeholder management, while driving customer satisfaction and business outcomes.

The ideal candidate brings 8-10+ years of experience in cloud transformation, with strong technical and business acumen. You'll need excellent communication skills, the ability to work in a matrix organization, and a track record of leading successful transformational projects. This role offers an opportunity to work with Oracle's largest accounts, grow your network in the international Oracle Cloud ecosystem, and be part of Oracle's Global Customer Success organization.

Success in this role will be measured through key metrics including customer satisfaction, net promoter score, customer lifetime value, and successful project implementations. The position requires up to 50% travel and offers comprehensive benefits including medical, life insurance, and retirement options.

Join Oracle's mission to be a catalyst for customer success, helping clients realize the maximum value of their Oracle Cloud solutions while working for a company that values diversity, inclusion, and work-life balance.