Senior Cloud Customer Success Manager - SaaS

Oracle's Customer Success Organization is seeking a Senior Cloud Customer Success Manager to drive customer transformation and success. This role is crucial in helping clients maximize the value of Oracle Cloud solutions, focusing on business outcomes across customer, product, partners/implementors, and GTM/sales dimensions. The position requires 8-10+ years of experience in Cloud transformation, with a strong background in managing complex SaaS implementations. The ideal candidate will serve as a strategic partner, managing stakeholder relationships, driving project success, and ensuring customer satisfaction. They will be responsible for risk mitigation, partner management, and achieving key performance metrics including NPS, CLV, and customer retention. The role offers opportunities to work with Oracle's largest accounts in the region, growing within the Global Customer Success organization, and expanding professional networks in the international Oracle Cloud ecosystem. Oracle provides a diverse and inclusive workplace, comprehensive benefits, and opportunities for career advancement.