Senior Cloud Support Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Cloud Support Engineer to join their world-class cloud support experience team. This role combines system administration, incident command, customer support, and NOC engineering disciplines. As part of the Engineering organization, you'll be the bridge between product engineering and partners, acting as the voice of the customer to influence product features and improve customer experience. The position requires working in a 24/7 shift rotation, providing premium support to OCI's customers. You'll be part of a dynamic team learning the cloud platform's intricacies while handling complex technical problems. The ideal candidate should have strong experience in cloud technologies, Linux systems, and enterprise customer support. Oracle offers competitive benefits, promotes work-life balance, and is committed to diversity and inclusion. This role is critical for maintaining customer relationships and platform success, offering opportunities to influence product development while delivering exceptional customer service.