Senior Cloud Support Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Cloud Support Engineer to join their team in providing world-class cloud support experience. This role combines system administration, incident command, customer support, and NOC engineering disciplines. As part of the Engineering organization, you'll be the bridge between product engineering and partners, acting as the voice of the customer to influence product features and improve customer experience. The position involves working with premium customers in a 24/7 shift rotation environment, providing white-glove treatment. You'll be responsible for troubleshooting complex technical issues, participating in customer meetings, creating documentation, and driving operational efficiencies. The ideal candidate should have strong cloud platform knowledge, excellent communication skills, and a passion for customer service. This role offers comprehensive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth in a leading cloud solutions company.