Tech Manager, CSS Global SaaS & Apps Delivery, SaaS Apps

Oracle

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.

Cairo, Cairo Governorate, Egypt

Cloud

Staff Software Engineer

In-Person

["5,000+"] Employees

12+ years of experience

Enterprise SaaS · Cloud

Description For Tech Manager, CSS Global SaaS & Apps Delivery, SaaS Apps

Oracle's Customer Success Services (CSS) division is seeking a Tech Manager for their Global SaaS & Apps Delivery team. This role is part of a 4000+ strong global organization operating in 100+ countries, helping customers with complex requirements to maximize their Oracle technology investments. The position involves managing end-to-end service operations, leading a team of resources, and ensuring delivery of SLA commitments. The ideal candidate will have extensive experience in Oracle Fusion Cloud/HCM, strong leadership capabilities, and a proven track record in managed services engagements. This role offers the opportunity to work with enterprise-level clients, lead service improvement initiatives, and contribute to critical business processes in a global technology leader's environment.

Last updated a month ago

Responsibilities For Tech Manager, CSS Global SaaS & Apps Delivery, SaaS Apps

Manage customer relationship
Manage and coordinate activities of Oracle Functional Services team
Produce management reports
Identify and mitigate risks in the delivery of services
Manage Quality of delivery
Lead Account Reviews
Build and manage the operations team
Mentor team and build expertise
Participate in Weekly Operational Review meetings
Participate in high severity incident resolution

Requirements For Tech Manager, CSS Global SaaS & Apps Delivery, SaaS Apps

Java

Oracle Fusion Cloud/HCM Experience – Technical or Functional or Techno Functional
Minimum 12 years of experience
Should have worked in managed services engagement for at least 5 years
Should have managed engagements for 3-4 years
Fluent in risk management and delivery management
Fluent in ITIL
Fluent in English
B.S (Computer Science) or equivalent preferred
MBA (Financials/Operations/Systems) is a plus

Benefits For Tech Manager, CSS Global SaaS & Apps Delivery, SaaS Apps

Medical Insurance

Vision Insurance

Dental Insurance

Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
401k

Oracle

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.

Cairo, Cairo Governorate, Egypt

Cloud

Staff Software Engineer

In-Person

["5,000+"] Employees

12+ years of experience

Enterprise SaaS · Cloud

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