Senior Java Support Engineer

World leader in cloud solutions providing IT solutions to the financial services industry with 900+ financial institutions across 130 countries.
Backend
Senior Software Engineer
In-Person
3+ years of experience
Finance · Enterprise SaaS

Description For Senior Java Support Engineer

Oracle Financial Services Global Industries Unit (FSGIU) is seeking a Senior Java Support Engineer to join their world-class team. As a leader in providing IT solutions to the financial services industry, Oracle serves 900+ financial institutions across 130 countries, handling millions of daily customer transactions through various channels.

The role requires a skilled professional with 3-5+ years of experience who can provide technical support and solutions to Oracle's customer base. You'll work with state-of-the-art technologies in a real-time, high-volume, mission-critical environment. The position demands strong expertise in Oracle Database, PL/SQL, Application Servers, and Web Technologies, with additional knowledge of Spring Framework, Spring Boot, and Microservices architecture being highly valuable.

As a Senior Java Support Engineer, you'll be responsible for resolving post-sales technical issues, managing customer relationships, and handling critical situations. The role requires excellent debugging skills, responsive attitude, and the ability to work under pressure. You'll be part of a dynamic team that sets global standards in customer support excellence.

The ideal candidate should have experience in Banking Product Support or Bank IT, strong communication skills for customer interactions, and the ability to work both independently and collaboratively. You'll be joining a company that values innovation, diversity, and work-life balance, offering competitive benefits including medical coverage, life insurance, and retirement options.

This is an excellent opportunity for someone who enjoys solving complex technical challenges while delivering exceptional customer service. You'll be working with cutting-edge technologies while contributing to solutions that serve millions of customers globally. The role offers growth potential and the chance to work with a diverse, talented team in a company that's been at the forefront of technology for over 40 years.

Last updated a month ago

Responsibilities For Senior Java Support Engineer

  • Provide technical support to customers, OEMs, and VARs
  • Resolve problems related to installation and maintenance of Oracle products
  • Maintain high level of customer satisfaction
  • Work independently and collaborate with senior support engineers
  • Research and develop solutions through problem replication
  • Handle customer inquiries via phone and electronic means
  • Serve as primary point of contact for customers

Requirements For Senior Java Support Engineer

Java
  • 3 to 5+ years of experience
  • Technical expertise in Oracle Database, PL/SQL, Application Servers, Web Technologies, Rest API
  • Experience with Spring Framework, Spring Boot, Oracle JET & Microservices architecture
  • Strong debugging and issue triaging skills
  • Excellent communication skills for customer interactions
  • Banking Product Support or Bank IT work experience preferred
  • English language proficiency

Benefits For Senior Java Support Engineer

Medical Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

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