Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
Description For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
Oracle, a leading cloud solutions provider with over 40 years of experience, is seeking a Senior Manager for their Global SaaS & Apps Customer Success Services (CSS) team. This role involves leading a team of technical experts supporting over 6,000 companies worldwide. The position requires 15+ years of IT experience, strong leadership capabilities, and deep knowledge of Oracle Applications implementations. The ideal candidate will drive customer success, team development, and business growth while managing technical delivery across designated regions. This role offers comprehensive benefits, professional development opportunities, and the chance to work with cutting-edge technology in a diverse, inclusive environment. The position involves strategic leadership, customer relationship management, and operational excellence in a global context. Oracle emphasizes work-life balance and provides competitive compensation along with extensive support for professional growth.
Responsibilities For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Lead and develop a team of technical subject matter experts
- Be responsible for technical delivery of CSS contracts
- Drive skills development of team members
- Regular interaction with sales and delivery account teams
- Provide leadership and direction with coaching and mentoring
- Ensure team utilization and delivery costs are aligned with targets
- Act as senior management point for escalation of customer issues
- Drive growth and innovation
- Achieve revenue and margin targets
Requirements For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Minimum 15 years IT organization background
- Experience managing a team of 10+
- Experience in leveraging onshore and offshore teams in multi-culture environment
- Technical knowledge in Oracle Applications implementations
- Project Management (PMP) certification or extensive Project Management experience
- MBA or/and PMP recommended
- Fluent in English and Arabic
Benefits For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Competitive salary with exciting benefits
- Flexible and remote working options
- Learning and development opportunities
- Employee Assistance Program for mental health support
- Employee resource groups
- Medical insurance
- Life insurance
- Retirement options
- Volunteer programs
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